Delete your account
You can delete your Mesio account and associated personal data at any time. Here's how to request it, what gets removed, and how we handle protected health information under HIPAA.
Request deletion
Email support@mesio.ai from the email address on your account, with the subject "Account deletion request." We confirm the request, verify it's really you, and complete the deletion within 30 days — usually much sooner.
Already signed in? You can also open the in-app assistant (Moe) and say "delete my account," or ask your practice administrator to remove your user from app.mesio.ai.
01What gets deleted
When we delete your individual user account, we remove your login and personal profile information (name, email, and authentication identity) and revoke any mobile-companion access keys tied to your device. You'll no longer be able to sign in on the web app or the iOS companion.
02Individual user vs. the whole practice
Mesio accounts belong to a dental practice, and most users are team members within one. Two cases:
- You're a team member. Deleting your account removes you as a user. The practice's clinical records remain with the practice, controlled by its administrator.
- You're the practice owner/administrator and want to close the entire practice account. Email support@mesio.ai from the administrator address and ask to close the practice. We'll walk you through offboarding, including export of your records where applicable, before deletion.
03Protected health information (PHI)
Mesio operates as a Business Associate under HIPAA, and patient records are the property of your dental practice (the Covered Entity), not of any individual user. Because of that:
- Deleting your personal user account does not unilaterally delete patient PHI, which the practice is legally obligated to retain.
- PHI is deleted or returned in accordance with our Business Associate Agreement and applicable law — on instruction from the practice, or when the practice account is closed and any legal retention period has passed.
- We may retain limited records where required to comply with legal, regulatory, audit, or security obligations. These are minimized and access-controlled.
For the full picture of what we collect and how it's handled, see our Privacy Policy.
04Timeline & confirmation
We action verified deletion requests within 30 days and email you a confirmation when it's done. Backup copies are purged on our normal backup-rotation schedule shortly afterward. If you have questions at any point, reply to the same thread or write to support@mesio.ai.