Support
Real people, dental-first. Whether you're evaluating Mesio or running it chair-side every day, here's how to reach us and what to expect.
Help with your account, notes, perio charting, PMS integration, or the mobile companion.
Demos, pricing, DSO and multi-location quotes, and getting your practice set up.
01Response times
We answer support email within one business day, and usually much faster during U.S. business hours (Monday–Friday). For an issue that's stopping you from charting a live patient, put "URGENT" in the subject line and we'll prioritize it.
02The fastest answer is inside the app
Once you're signed in, tap the chat bubble to ask Moe, the in-app assistant. Moe knows the patient you're looking at, the schedule you're on, and the chart in front of you — and can answer questions or take actions (edit a note section, create a patient, adjust a template) on the spot. For how-to questions, it searches a large built-in help corpus.
03Common topics
Our Help Center covers the questions we hear most:
- Recording visits & AI notes — how capture and drafting work, and how to fix a note.
- Perio charting — voice-driven probing depths, corrections, furcation and mobility.
- Your PMS — how Mesio fits alongside Open Dental, Dentrix, and browser-based systems.
- Security & HIPAA — how PHI is protected, and how to get a BAA.
04Mobile companion
The Mesio iOS companion signs in with your existing practice account and mirrors the chair-side visit experience — voice perio charting, hands-free note dictation, and your live coverage, treatment-plan, and coaching cards. If sign-in isn't working, first confirm you can sign in to the web app at app.mesio.ai with the same account, then email support@mesio.ai.
05Account & data
Need to change your plan, remove a team member, or close your account? See Delete your account for how account and data deletion works, or email support@mesio.ai. For privacy and data-handling details, see our Privacy Policy.